Spoutible is a Twitter do-over, run by a human being who actually cares about having a positive effect on society, not by a malignant narcissist with too much money and not enough no.
I suspect you're right on the reason for the slow response. Should be plenty of ex-Twitter employees who can now fill that job.
Excellent points across the board. Spoutible truly is the alternative to Twitter so many of us have been looking for. Its customer service, however, has yet to live up to its otherwise excellent standards. No one there responds to help tickets or requests for assistance.