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Dec 11
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David Erickson's avatar

Thanks! You're spot on about the lack of persona research.

The other challenge is many senior decisionmakers have likely been soured on the value of personas all together.

One of my biggest frustrations throughout my career is once I created really deep personas, the client would incorporate them into their content management systems for junior level employees to decide which keywords or blog posts matched a given persona without really understanding the persona itself.

The persona was reduced to a dropdown menu in WordPress. Of course it was going to lose all its value!